| Big Monty Events hopes you love your purchase, however,
if you wish to return your order you can do so with our satisfaction guarantee.
UNWANTED GOODS
Big Monty Events will offer a full refund, less our postage
costs, within 14 days – no questions asked! If you wish to exchange the
goods ordered for any reason what so ever, you can do so within 30 days of receipt.
Please note that we cannot refund or exchange unwanted items if the product
comes back in an unfit state, used or the original packaging has been broken.
FREE GIFTS
You will be asked to return any free gift received if the return of unwanted
goods takes the total of your order under the qualifying amount stated for a
free gift.
In the event of the free gift not being returned with the unwanted items, Madame
Big Monty Events has the right to deduct the cost of the free
gift from the customer.
FAULTY OR INCORRECT GOODS
Faulty or incorrect goods should be reported to Big Monty Events as soon as possible. However, we do give you 30 days to inform us for
a full refund or exchange.
Big Monty Events offers a 90 days replacement policy
on all faulty products.
Please give a full description of the fault and return the item in its original
box for a full refund or replacement. Please clean items before returning. All
returned products will be tested and returned to you at your expense if they
are found to be working.
CANCELLATIONS
You have the right to cancel your order within 7 days for a refund. However,
if your parcel has already been despatched you will be charged for the cost
of shipping and a refund will not be made until the parcel has returned back
to us. Please remember that we work where possible on a same day despatch system
so to avoid the postage charge and delayed refund you should inform us on the
same day that the order is made.
RETURNING DVDS
As stated in the EC Distant Selling Regulations, we cannot accept returns of
DVDs if the seal has been opened.
REFUNDS
A refund cannot be issued until Big Monty Events receives
the goods in question. The European Consumer Protection (Distance Selling) Regulations
2000 require us to say that your money will be returned within 30 days of cancellation.
At Big Monty Events we aim to refund you within 14 days.
HOW TO RETURN AN ITEM
If you are returning an unwanted item please make sure you wrap the item securely.
You will need to enclose a note informing us of your details, order number and
reason for return, however it would be helpful if you contacted us first by
email via the Contact Us section of our site. Please also state whether you
would like an exchange or refund.
We recommend that you send goods by Royal Mail Recorded Delivery, as we cannot
be held responsible for any loss of parcel on the way back to us. Postage costs
of unwanted goods are down to the customer.
Please send back to:
Big Monty Events
336a Alexandra Park Road
London
N22 7BD
THIS RETURNS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS
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